Smile Tech Corp Terms & Conditions
The term ‘Smile Tech Corp– or ‘we’ refers to the owner of the website. The term ‘you or Customer’ refers to the user or viewer of our terms.
The following forms a legal agreement between you and Smile Tech INC. By using the website you are acknowledging that you have read, understood, and agree with our policies and regulations. If you do not agree to these terms please do not use this site.
Smile Tech Corp and/or its license own all the intellectual property rights and materials contained in this Website. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. You are granted a license only for purposes of viewing the material contained on this Website. Refrain from Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity
The trademarks, service marks, or logos displayed on this website are registered and unregistered trademarks of their respective companies and or/Smile Tech Corp. All images, specifications, and descriptions are subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Maryland, USA. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
All material and information provided on the website are subject to copyright by Smile Tech INC.
General:
Smile Tech Corp Services does charge your credit/debit card after your acceptance of the quotation via email/ phone for onsite support, but under any circumstance, if we are not able to resolve the issue even once we will be processing a refund right away. For onsite service if the technician visit doesn’t happen or issues are not resolved, we will try to reschedule the appointment else will refund the amount you paid for the service. Customer reserves the right to cancel onsite service a minimum of 8 hours prior to the scheduled appointment, however, service cannot be canceled if accepted technician’s call that day. If service is canceled after technicians call acceptance by the customer, a 50% refund will be given. No refunds will be given if service is canceled after the stipulated time frame or service is declined when the tech is already on-site or is on the way to the site. Smile Tech Corp services reserve the right to cancel the service appointment at its sole discretion and a full amount refund will be issued in that case. The cost of the parts may be a separate order from the service order and can change till the last minute as the total number of parts replaced can go up and down in some complex repairs.
Service:
You agree that Smile Tech Corp shall not be held liable or responsible under any circumstance at any time for any type of loss or damage including data loss while receiving our services. Smile Tech Corp reserve the right to decline onsite services due to any reason at its own discretion.
Onsite services:
For onsite services by accepting our quotation via email, you agree to accept our tech visit and will be responsible for providing the right access to the technician to perform necessary repair work. We will attempt to perform a diagnostic via phone to understand the issue and find an appropriate resolution.
You agree that Smile Tech Corp shall not be held liable or responsible under any circumstance at any time for any type of loss or damage including data loss while receiving our services. All repairs on your computer must be completed at your location and equipment should not be removed for any reason.
Payments:
All payments are subjected to be made in full before or immediately after the service completion using valid payment options. We do not accept any mode of payment other than mentioned on our website. For making online payments customers should be eligible or authorized to use the card, In situations where a 2nd person’s card has to be used for making payment, we will need verbal or email authorization from the cardholder. Smile Tech Corp may refuse to accept service requests in any doubtful situation. We may decide to verify your identity before accepting payments in some critical situations.
Estimated time:
We do not guarantee how much time it will take to resolve an issue as it may vary. The customer by accepting the quotation agrees to allow Smile Tech Corp the required time to fix the problem. The customer’s mere speculations which are beyond scope of support will not qualify him/her for the refund. We will issue the refund if the issue is not resolved after trying all our resources and Smile Tech Corp will not be paying any kind of extra compensation in these situations. Any service denial in the middle of service from the customer’s end will not qualify for a refund at any cost for the technician fee.
Service Availability:
Smile Tech Corp Onsite service is available in specific areas nationwide and may be serviced either by our expert or authorized local technician depending on the location. Customers are provided with an estimated time when making appointments. This is an estimate only and can vary based on many factors such as previous jobs, traffic, vehicle issues, emergencies, and other incidents that may occur. Smile Tech Corp may not be held liable for losses due to a late or missed appointment and may request to reschedule if needed. You agree that Smile Tech Corp shall not be held liable or responsible under any circumstance at any time for any type of loss or damage including data loss while receiving our services. All repairs on your computer must be completed at your location and equipment should not be removed for any reason.
Missed Appointments & Cancellation Policy:
Onsite appointments may be canceled or rescheduled anytime 6hrs before the committed time at no charge.
We will charge a $49.99 fee if you request an on-site service visit and wish to cancel the order after the technician has confirmed his arrival time. If a technician arrives at your location at the scheduled time and you are not available, you will be charged for the full amount.
Unpaid Balances:
Any unpaid balances that remain on your account will be subject to a 30% collections fee and will be transferred to our collection agency. This applies to declined credit cards, credit card disputes, or any other reason resulting in an unpaid balance.
– Smile Tech Corp reserve the right to cancel this service at any time if we determine the service is being misused, abused, or if you require an exceptionally higher than the normal number of support calls. No refunds will be issued if canceled for this reason.
By accepting our quotation clients agree to allow Smile Tech Corp to share their name, phone, email, address devices information with the onsite support vendors.
Any change in terms will be updated on our website and all existing clients will be updated via email. we will notify you via email and you need to reply with your acceptance, if you don’t agree to our changed terms please contact us.
We can be contacted via email: info@smiletechcorp.com